FAQ - Frequently asked questions

Here you will find answers to some of the most frequently asked questions. If your question is not answered here, please feel free to write us via information@sub.uni-goettingen.de (email).

How do I borrow media and return them?

In addition to our stacks, holdings from the open access areas are also available for loan. The open access areas is available for you to take out books yourself. To pick up orders from the stacks, please use the self-pickup areas or contact the service counters at the respective locations. To borrow books, you will need your library password in addition to your student ID or library card. Further information and video tutorials on this service can be found on the page Borrow, Renew, Return.
Certain media can only be used on site. For microforms, a prior appointment is required at information@sub.uni-goettingen.de.

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Can I order media via inter-library loan?

Yes - Inter-library loan orders can be picked up or returned at the Central Library. We also make inter-library loans available there, which may only be used in the reading room areas. Microforms from inter-library loans can then also be used by prior appointment at information@sub.uni-goettingen.de.

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Can I return books by post?

Yes, please send the books to our freight and parcel post address:

Niedersächsische Staats- und Universitätsbibliothek Göttingen
Platz der Göttinger Sieben 1
37073 Göttingen

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How can I pay my outstanding overdue fines?

Please pay your reminder fees at our self-service tills or alternatively use the following bank details for this purpose:

Norddeutsche Landesbank Hannover
Account holder: Georg-August-Universität Göttingen
IBAN: DE49250500000106032725
SWIFT: NOLADE2HXXX

When transferring money, please state your library card number and ‘overdue fines’ as the intended purpose. Please note that it may take several days until we receive the amount and your outstanding debts are booked out. From 10 Euro overdue fees, the loan account is automatically blocked, also for renewals. If you have any questions, we will be happy to help you at the email address information@sub.uni-goettingen.de.

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I have forgotten the password of my library account, what can I do?

You can request the password from your user account by clicking on ‘Request new password’. Please enter your library card number (0007..., found on your student or university ID) in the form that appears. A new password will now be sent to your email address. This newly sent password is a temporary password that you have to change to a personal one within 24 hours in your user account.

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Where can I print / copy / scan?

In the Central Library we offer printing, copying and scanning facilities for individual use on all floors.

In our Divisional Libraries there are also printing, copying and scanning options for you.

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Why can my suggested e-book not be purchased?

Not all e-books can be acquired by libraries from publishers, but are sometimes limited to private use. Technical conditions, licensing terms or pricing (because e-books are sometimes significantly more expensive) can also make the purchase difficult or even impossible.
Each of your suggestions will be examined by us for possible acquisition and we will try to implement them accordingly.

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How can I access the library´s electronic resources university member?

You have the possibility to connect to the university network via VPN so that you can access the licensed e-media. An alternative access path is provided by our HAN servers, which grant you access via a login with your library´s user account information.

On our overview page for off-campus access you will find all information and video tutorials on both access options.

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Can I access licensed electronic ressources as a private user?

Can I access licensed online resources as a private individual?
Private individuals with a library account at the SUB Göttingen can use licenced online resources from computers connected to the campus network of the University of Göttingen, e.g:

  • permanently installed computers in the library, workstations at the university, etc.
  • Your own mobile device, provided you have dialled into the campus network via WLAN

You cannot use these services from outside the campus.

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